FREQUENTLY ASKED QUESTIONS

We currently ship worldwide except for

Afghanistan, Burkina Faso, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Eritrea, French Polynesia, Iraq, Israel, Lebanon, Libya, Mali, Niger, Norfolk Island, Papua New Guinea, Pitcairn Islands, Somalia, South Sudan, Sudan, Tokelau, U.S. Outlying Islands, Ukraine, Venezuela, Wallis & Futuna, Yemen

If you live in any of the following countries you are eligible for FREE EXPRESS shipping with a minimum spend over $99:

Canada, UK, USA, Austria, Albania, Bosnia, Belgium, Bangladesh, Bhutan, Brunei, Cambodia, China, Cook Islands, Croatia, Denmark, Finland, France, Fiji, Germany, Greece, Guernsey, Hong Kong, Herzegovina, India, SAR, Ireland, Italy, Japan, Jersey, Kiribati, Laos, Latvia, Luxembourg, Malaysia, Malta, Moldova, Monaco, Macao SAR, Mexico, Nauru, Nepal, New Caledonia, Niue, Netherlands, Norway, Philippines, Poland, Portugal, Samoa, Singapore, Spain, Sweden, Switzerland, &   Romania, San Marino, Serbia, Slovakia, Slovenia, South Korea, Solomon Islands, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vatican City,Vanuatu, Vietnam

If you live in any of the following areas, a flat fee of $49.95 will be applied for shipping:

Czechia, United Arab Emirates, Åland Islands, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Chile, Colombia, Comoros, Costa Rica, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, Indonesia, Isle of Man, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lesotho, Liberia, Liechtenstein, Lithuania, Madagascar, Malawi, Maldives, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nicaragua, Nigeria, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Qatar, Réunion, Russia, Rwanda, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, South Africa, South Georgia & South Sandwich Islands, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Uganda, Uruguay, Uzbekistan, Western Sahara, Zambia, Zimbabwe

If you live in Australia please visit www.girlsgetoff.com.auand if you live in New Zealand please visit www.girlsgetoff.co.nz

Please see our Shipping Policy for details on timeframes and address changes etc.

Duties and taxes are included for each country, so you can rest assured that there are no nasty surprises! Only good vibes.

We keep your purchase between us, so after clicking 'order', you will see a charge from 'GGO' on your bank statement.

Yes! All our toys are now waterproof. 

Please note - the original Missy Mini is not.

Yeah, girl, every toy you purchase from us comes with a 12-month warranty, but with the right care and love, they should last up to two years.

It's only natural that you're excited to get your hands on your new toy, and rightly so, queen! We want the same thing and aim to dispatch your order the same or the next working day. Shipping times will vary depending on your preference at the checkout, but rest assured, it will be in your hot little hand as soon as possible. In express cases, that's as quick as 1-3 working days.

The key differences between Missy and the Satisfyer Pro are size, SP is a lot bigger both in overall size and suction hole. 

Being petite comes with its benefits - something one of our influencers found out. "Missy didn't get in the way when I tried her with a partner, whereas being so bulky the Satisfyer did."

Missy Mini is a lot quieter and more discrete too, making her all 'round less intimidating for anyone who are easing into toys, as well as more convenient for those who are adding her to their stash.

Anyone who wants to enjoy our products, can enjoy our products. You do you boo!

However - in answer to why our name is Girls Get Off - we started this business to change the conversation around girls getting off. ‘Girls’ because that’s what we are as founders and because that’s what we have experienced a stigma around. 

With a name and products that blatantly embrace female

Don’t know about you but we’ve grown up in a society where male orgasms are the hero. In porn, in jokes, in pop culture. The same goes with male masturbation - it’s expected and normalised - but for some reasons female mastie is treated like it’s taboo. 

We created GGO as a way to switch the focus and normalise the fact that girls get off too. That’s why we’re for females - because they are our mission.

Before we get started with this question we just want to let you know that about 10% of women have never ridden the O train - so you're not alone if you're in that group.

A good place to start is by exploring what feels good without the pressure of an orgasm - have some fun with the goal of working out what feels good to you, rather than of having to get off.

If you find this is an issue you can't get passed, there are so many amazing professionals in this space and we recommend working with one.

The Good Time Guarantee is our promise to you that if you don’t enjoy your GGO toy, you're able to return it for a store credit.  

We believe getting off should be fun, and know every single body is different. By creating the GTG you can purchase toys without any worries.

Under the GTG you can return your toy within 30 days for a store credit of the purchase price. For full details head here.

Or email our customer service team at jellylegs@girlsgetoff.co.nz

It’s nothing but good news queens! You have plenty of choices when picking your very first buzz bestie, and to save you hours upon hours of research, your top options are right here. 

Polly—She’s small, sweet, and super easy to use, thanks to her one-button control system. As an external-only toy, you just put her in the desired area and go to pleasure town.

Wanda - Petite, quiet and waterproof, our take on the beloved wand vibrator is the complete package. You can play internally or externally with an easy-to-grip handle, a three-button control system, and a wide- but not too wide, head. 

Missy - Designed to replicate the feeling of oral sex, Missy was the very first toy in the GGO range and remains a firm favourite as she’s external, easy to use and quiet enough so your housemate won’t hear you… ah hem….practising how to use her. 

For the full low down, check out our blog.

Not unless you tell them!

All our products arrive in discreet packaging that looks like some other luxury purchase. Our sender info will say 'Health Vibes'.

And no, we don’t write ‘sex toy’ in the product description if that’s what you’re worried about 

Do be warned though, your happy mood and jelly legs might give you away.

Our products are USB chargeable, so you don't need anything!

Girl, what kind of world would it be if you couldn't? Thankfully, we'll never have to find out because our toys are safe to use during pregnancy. If you do have concerns, however, consult with a healthcare professional first.

Every high has its low; cleaning your vibe may just encapsulate that. Thankfully, it's ridiculously easy with our intimate products.

To make sure you aren't putting yourself at risk for those icky thrush or UTI-provoking germs, clean your toy before and after each use.

To do this, all you'll need to do is make sure it's not plugged in and either wipe it down with our intimate wipes or Cleanies, spray it in our super handy After Banger toy cleaner, or wipe it down with warm, soapy water is the best vibe for beginners.

Wait, what's that sound? That queen, is the sound of applause everywhere because all of our vibes use a universal magnetic charger - and if you happen to lose or break yours, you can easily buy one on our website. Talk about win after win after win.

The best things in life are often short and sweet but if you take extra special care of your vibrator, it can bring you big-O's and toe tingling times for at least two years. While the overall lifespan may vary, it should work for at least a year and if it doesn't, just get in touch with us as we offer a 12 month warranty on all vibrators in our range.

GGO is our name, toys are our game…. And they can be yours too. For all the best tips and our favourite ways to play, head to the product page.

We wouldn’t recommend sharing your vibrators per-say, but if you’re talking about using it while you enjoy some two plus person fun, go for it!

Yes girl! We test them on ourselves, our friends, our colleagues (not the products we sell obvs, individual test products) to make sure they’re safe and orgasm inducing. 

All materials and ingredients used are for this exact purpose. 

For specific ingredients and material breakdowns of each product please look at their individual product descriptions.

We don't have experience in this with our testers, but we definitely wouldn't recommend it - our vibes may be small, but they are mighty.

Oh girl, it's not bad. You don't *have* to masturbate if that's not something you're into. But if the reason you're not doing it because of the social stigma we've grown up with, then maybe it's worth exploring.That's why we created Girls Get Off - to help remove that stigma and make self-pleasure just that, pleasurable, rather than something you overthink or feel bad for.

She takes about 2 hours to charge. 

To make sure you keep her battery as happy as possible, we have an extra tip. Don't leave her on the charger for more than 12 hours. This can lessen any rechargeable battery life, and we KNOW you want to keep your vibes in fun-ready condition.

Your new favorite bedroom bestie is designed right here in New Zealand. Once perfected, the brief goes to our fantastic team in China, who makes them.

If you think your purchase is a 1/10 and not a 10/10, you have a couple of options.

If your new pal has been damaged in transit, waste no time sending an email to jellylegs@girlsgetoff.com. As long as it's within the first 24 hours of receiving your order, our customer service queens can help you.

If you have decided to dabble in Afternoon Delighters but took the full 90 days and know they just aren't your journey, check out our money-back guarantee.

And if you're using a toy that doesn't tick your boxes in the first 30 days, check out our Good Time Guarantee. You may be entitled to your money back or a store credit.

Due to the nature of our products, we don't accept returns for any other reason. However, our customer service queens are always here to answer any queries or concerns you may have.

Save the heart flutters for you and your new toy girl. While we're all about changing stigmas and preaching pleasure, some things are better done subtly, which is why the box your order comes in is so basic that even you'll be wondering who it's from.

Like any toy, it’s all about trial and error when you and your male partner are playing with Missy, but here’s where we would start: 

Penis head and shaft: Don’t go straight for the top for this one, instead place Missy around the base of the penis head for some o-worthy fun, or move her up and down his shaft. 

Around the scrotum / balls: Missy is a vibe of many talents which is why she is pretty impressive on her own when around this area…. Or she can double the fun when used in addition to oral sex. 

Perineum: It’s the area found just below his scrotum and is pretty sensitive so you may find a little TLC from Missy goes a long way. 

Nipples: Have some fun moving Missy on or around the nipple area in slow circles. 

When people first start using Missy we hear the word ‘hell’ a lot…. Hell yes, hell-lelujuh, where the hell where have you been my whole life, point is her petite, external clitorial vacuum vibrator style makes her a hell of a good time for any beginner or seasoned vibe user. 

Missy loves to stick to what she knows. For her, that’s stimulating all the pleasure zones around the vuvla - not inside the vagina. But, she really just wants you to have a good time, so if your curiosity gets the better of you and she’s lucky enough to gain VIP access to your Queen V, try using her on the sensitive area at the entrance to your vagina.

Don’t worry girl, we thought this one through. If you want to escape the chaos of your home for a little me time in the tub, or even try partner play in the shower, Missy’s IPX-7 waterproof rating means she can take a dip in up to 1 meter of water for up to 30 minutes. 

Every vulva is special in her own way so we don’t have a perfected position for Tiff users. Instead, we recommend trying out a range of positions to find the magic spot. For some vulva owners that means cowgirl position, others love lying on their back (hands free) and squeezing their legs together, or another popular option is using Tiff while positioned on your hands and knees. There is no right or wrong way.

Slow and steady wins the big-o, especially when Tiff is involved. As an an external and internal vibe, we recommend getting comfortable with her external arm first and adding plenty of lube before taking things internal. 

Absolutely! Tiff was made for solo or partner play. One way you could do this is by using both her external and internal arm while your partner penetrates you from behind, or experiment until you and your partner find a way that works for you. 

Tiff is a good time made easy and only has three buttons - wild, we know.
Top button: Turns on external arm. Each press increases suction intensity. To turn off the external arm simply press down on the button. 

Middle button: Decrease suction intensity. 

Bottom button: Turns on internal arm. Each press changes the vibration setting. To turn off the internal arm simply press down on the button.

Tiff loves a bit of TLC in the tub or the shower, and her IPX-7 waterproof rating means she can spend up to 30 minutes under one meter of water or less. What a vibe!

Sorry girl. Polly is an external toy only. We don’t recommend any internal play with her. 

She may not have size, but Polly does have range. Specialising in clitoral stimulation, Polly has plenty of modes to try out on every single erogenous zone on you (or your partner’s) body. Talk about a party!

You know what Polly loves? Vibe curious couples. She was kinda, sorta, maybe even made for them. Since she’s super small she won’t get in the way and she’s powerful enough to heighten all those sensations you two love. 

Wanda has a larger surface area, meaning she is a fun toy to use when exploring parts of you or your partner's body like your nipples, vulva, or perineum. She also has a handle so you don't feel as many vibrations through your hand during spicy time! While Polly is smaller, creating different vibration sensations on your clitoris and she is easier to take travelling.

Oh girl, you're in for a treat. Wanda is an external toy, but she can be gently inserted into your Queen V for some eyes rolling into the back of your head kind of fun.

You can place Wanda on and around your booty but do not, and we repeat, do not insert her into your peach.

The good - okay, the great news, about Wanda is that she has passed the 'room test' aka you can't hear her from outside the bedroom at less than 50db. So vibe away queen, as long as your door is shut, your housemates won’t hear a thing.

One of the most beginner friendly vibes around!

She sure is! Thanks to Wanda's wide, round head, she can make all of the nerves in your clitoris tingle in the best way possible.

Wanda lasts for at least one hour (depending on her intensity level). Based on reviews though, you'll only need her for a few minutes.

Other than your new bedroom bestie, DeeDee is an internal and external thrusting rabbit vibrator with both G-spot (internal) and clitoral (external) stimulation, meaning your jelly legs are just a session away.

Great spotting queen! To ensure she hits all the right spots at all the right times, DeeDee is designed with a curve angled for G-Spot stimulation. Can we get a yes, please?

With an insertable length of approximately 11cm and a total length of 19cm, DeeDee isn't exactly pocket-sized, but she's not too big either.

Unlike other rabbit vibes on the market, DeeDee is unique with her thrusting powers - and you are in for a treat. Position her and go hands-free, or switch through her 9 modes as you please.

Nope! Gone are the days of rushing around the house trying to find two AA's. Deedee and all GGO toys are USB rechargeable, so even if the worst happens (she dies mid-mastie), you can plug her in and play again in no time.

It's only good news here, DeeDee goes wherever you do, from the bedroom to the bath, to the shower and all the spicy places in between.

Whether you're a beginner booty plug user or a pro, Peaches comes in two petite sizes to accommodate all. The smaller of our two plugs comes in at 8cm, with the insertable part being 5.5cm long and approximately 2cm at its widest point. The bigger of the two is approximately 10cm for the whole toy and 6.5cm for the insertable part, with a 2.5cm width at its widest. What does that mean? If you like a bit of finger play, you're halfway there; if you like two, you'll have no issues with Peaches.

Peaches do not vibrate.

Heck yeah girl, Peaches are perfect for everyone - including your man as they stimulate the P-Spot/Prostate.

Good news, queen, the emergency room isn't on your itinerary today, so long as you keep Peaches T-shaped base OUTSIDE of your booty.

As well as being a great way to warm up for *ahem* bigger things, booty plugs are a LOT of fun on their own. By creating a fuller feeling, booty plugs also add more pressure on your gspot for more intense sensations, give a 'fuller' feeling, and big-O's. For the bloke in your life, they work to put pressure on their P Spot or Prostate, resulting in almost instant O's.

Short answer? Yes. This is not optional. Grab some lube, like Juicee, then get some more. Your booty doesn't self-lubricate, so it's more the merrier. As for what type? Go for water-based when using Peaches, as they are made of silicone.

Peaches are made of super soft, super safe medical-grade silicone—as safe as silicone can be!

Absolutely queen! Elle is made from top quality borosilicate glass, meaning she is so safe that you can warm her up, cool her down and even drop her on the floor without consequences.

DeeDee is an internal and external thrusting rabbit vibrator, while Elle is an internal non-powered, double ended glass wand. Both provide G-Spot pleasure, with Elle focusing on unique weighted and massage sensations, while DeeDee provides clitoral stimulation.

Get warm by placing Elle in warm (not hot) water for a couple of minutes, or if you like a nice chill, place her in the fridge for 5-10 minutes.

Elle was designed with your pleasure in mind. Her gentle curve allows you to experience mind-blowing G-spot and P-spot pleasure as she hits all the right spots at all the right times.

You'll no doubt discover your fave side of Elle the more you play, but truthfully, there isn't a better or worse. To have the best time with her, we suggest starting with her smaller bulb, before switching to her larger end.

You sure can, girl! Elle is designed for both Queen V and booty play, but if you are playing around the peach area, be sure to have a firm grip on her. While Elle has a bulb on either side, she does not have a flared base and could get lost in places you don't want her to go.

It's completely up to you, queen & depends on how much fun you had during your spicy session.

Freak Sheet is super easy to clean. Simply pop her in your washing machine on a cold wash and allow her to dry somewhere out of direct sunlight.

From squirting, messy oral, period sex, massage, downright dirty doggy and all the licking chocolate off abs in between, a sex blanket may appear soft like your fave bed throw, but thanks to its waterproof design, it protects your bed/floor/car/couch from the messier parts of sex.

Yes! As well as making things less messy - and easy to clean up, Freak Sheet makes period sex extra comfortable with her cosy fabric, and we can all agree the small details are what matters at that time of the month.

Freak Sheet is made of a winning combination of Bamboo fibres on one side and Polyester and TPU on the other.